Our Upcoming Awards
Our Past Awards
The Customer Service Excellence Awards
The Customer service excellence award is Africa’s prestigious customer experience awards program. The award recognizes customer service best practices, performance and innovations in Cameroon. It identifies people who are changing the customer experience landscape, and innovations that are transforming experiences in the continent.
Celebrating Service Excellence in Africa.
Africa’s most prestigious customer service awards – run by CX Touchpoints Group
Being recognized as a leader in customer experience is a prestigious recognition that demonstrates excellence in your sector of activity. This reinforces customer trust, enhances your teams’ morale and permits you to differentiate through service excellence.
2024 Award Categories
Individual Categories
- Customer service professional of the year.
- Customer service executive of the year.
- Customer service CEO of the year.
Organization Categories
- The customer service team of the year award.
- Best use of insights and feedback award.
- Best digital customer experience award.
- Best employee experience award.
- Best product experience award.
- Best social and societal experience award
- Best use of technology for CX transformation.
- Leader in customer-centric innovations.
- Customers at the heart of everything – Bank.
- Customers at the heart of everything – Insurance.
- Customers at the heart of everything – Hotel & Leisure.
- Customers at the heart of everything – Hospital
- Customers at the heart of everything – Public Sector
- Customers at the heart of everything – Telco.
- Customers at the heart of everything – Energy & Gas
- Customers at the heart of everything – Transport & Logistics
- Customers at the heart of everything – Microfinance
- Customers at the heart of everything – Retail
- Customers at the heart of everything – Beauty & Wellness
- Customers at the heart of everything — Production
The Awards Process
The start point in the awards process is reviewing and understanding the awards guideline. This guide clearly explains each category and the award process. The award process is divided into 6 activities; Entry, Awards submission, Pre-selection, Assessment, Voting and Awards Ceremony.
Any individual or company can nominate themselves or another person/organization. Each nominee can enter upto 3 categories
The awards submission entails providing details or motivation about the entry or nomination. This is an important phase as nominees or entrants provide clarity as to what they or the person they are nominating is doing that deserves they should be awarded a customer service excellence award
During the pre-selection phase, supplementing information could be requested, verification could be made to ensure accuracy of information provided.
Assessment interviews are conducted to establish accuracy of facts provided and obtain clarity on initiatives presented. The organization or individual has the opportunity to provide more details , examples or showcase what they are doing.
The general public gets a chance to provide their opinion on the pre-selected nominees. The judging or expert voting is also done by customer experience executives and experts in the country.
Finalist are invited to the awards ceremony, in which winners are announced and trophies given.
2024 Customer Experience Awards
Be a sponsor / Partner
Partnering is a great way to ensure your name is in front of thousands of business professionals. You’ll be seen by all the visitors to the Customer Service Awards site, The entrants and Finalists on the day of the Awards Finals and via social media and press coverage on our Customer Experience Magazine.
The Awards Night.
The awards gala will be a red-carpet event. Winners will be handed trophies and allowed to express their feelings about the award. You can request for an invitation to this red carpet event below.
Ticket
Invitation Only
Seats
000
Date
New Date to be Announced
Venue
Hôtel La Falaise Bonapriso
Meet our 2022 Judges
The award judges come from different industries and bring with them specific view points and competencies. They will the award submissions using a well structured evaluation criterion in compliance with the awards process.
2023 Awards
Hotel Résidence La Falaise, Douala – 17.03.2023
2017 Awards
HOTEL VALLEE DES PRINCES DOUALA, 06.10.2017
